Do you accept returns/how to I get a refund? (see below for Nutraceutical refund info)

Unless otherwise noted, all products come with a 1 year money-back guarantee.

Please do not send your purchase back without first contacting customer support here. We cannot accept returns or issue refunds without a customer support team member authorizing the return/refund before it is shipped back to us.

To enjoy the 1 year money-back guarantee please return the product in its original condition.

If the product is not in its original condition (aka damaged, opened) but is within the 1 year window, a prorated refund will be issued for the unused portion.

If more than one of a given product is to be returned, we cannot offer a refund or store credit if more than one of the packages is not in their original condition. For instance, if you ordered 3 bags of Collagen, and all three are opened, we can only offer store credit the unused portion of one of them. You may be requested to provide a photograph of the item to be returned in order to return it. To request a refund please contact customer support here.

If your return is received more than 90 days after the date of actual purchase, any refund granted will be in the form of a SANE Store gift card valid for 90 days.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact customer support here.